Policies & Support

Privacy Policy

Smart Human Corp values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, place an order, or interact with Smart Human Corp.

1. Information We Collect

Information you provide:

• Full name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details processed securely through third-party processors
• Order history and customer service inquiries

Information collected automatically:

• IP address
• Browser and device type
• Pages visited
• Time spent on the site
• Referral source
• Cookies and tracking data

2. How We Use Your Information

• Fulfill and manage orders
• Provide customer support
• Send order confirmations, shipping updates, and relevant notices
• Improve website functionality and user experience
• Ensure compliance with our terms and policies
• Detect and prevent fraudulent transactions

3. Sharing Your Information

We do not sell or rent personal information. We may share data only with service providers for payment processing, order fulfillment, hosting, analytics, or when required by law or regulatory agencies.

4. Cookies

Smart Human Corp uses cookies and similar technologies to enhance site functionality and analyze web traffic. You can manage cookie settings through your browser preferences.

5. Data Security

We implement industry-standard security measures to help protect your information. However, no system is completely secure, so users should protect account credentials and use secure internet connections.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, update, delete, object to, or restrict certain processing of your personal data. To exercise your rights, contact us at [email protected].

7. Third-Party Links

Our site may contain links to other websites. Smart Human Corp is not responsible for the privacy practices or content of third-party websites.

8. Age Privacy

This website is intended for users aged 21 and over. We do not knowingly collect personal information from individuals under 21 years old.

9. Research Use Only Disclaimer

All products sold by Smart Human Corp are for laboratory research purposes only. They are not intended for human consumption, medical use, or veterinary applications. By purchasing, you acknowledge and agree to this condition.

10. Changes to This Privacy Policy

Smart Human Corp reserves the right to update this Privacy Policy at any time. Any changes will be posted with a new effective date.

Terms & Conditions

Effective Date: 7/04/26

Welcome to Smart Human Corp. These Terms & Conditions govern your access to and use of our website and your purchase of any products from us. By using our website or placing an order, you agree to these Terms.

1. Research Use Only

• All products sold by Smart Human Corp are intended strictly for laboratory research purposes only.
• Products are not for human consumption, medical use, diagnostic use, therapeutic use, or veterinary use.
• The purchaser acknowledges that the products have not been tested for safety or efficacy in humans or animals.
• By purchasing, you affirm that you are a qualified professional, laboratory, institution, or entity with the necessary expertise and facilities to handle these materials safely.

2. Eligibility & Legal Compliance

• You must be at least 21 years old to purchase from Smart Human Corp.
• It is your responsibility to ensure that purchasing, possessing, and using our products is legal in your jurisdiction.
• We are not responsible for orders seized, delayed, or refused by customs or regulatory agencies.

3. Orders & Payments

• Orders are subject to acceptance and availability.
• All prices are listed in USD and may change without notice.
• Payment must be completed in full before orders are processed or shipped.
• We reserve the right to refuse or cancel any order at our sole discretion.

4. Shipping & Delivery

• We ship only to locations where it is legally permissible to receive our products.
• Estimated delivery times are provided for convenience only.
• We are not liable for delays caused by carriers, customs, or unforeseen events.
• Risk of loss passes to you once the order is handed over to the carrier.

5. Returns & Refunds

• All sales are final. Exchanges are only accepted if the product is defective.
• Before an exchange or refund is approved, we may ask you to walk us through your reconstitution process, including pH testing, storage temperature, and other handling that could have affected product integrity.
• Approved refunds are issued as store credit only and are not returned to the original payment method.

6. Product Handling & Safety

You agree to handle all products in accordance with standard laboratory safety protocols and assume full responsibility for safe handling, storage, and disposal.

7. Liability

All products are sold “as is” without warranties, express or implied. Smart Human Corp is not liable for damages, losses, or injuries resulting from use or misuse of products.

8. Intellectual Property

All website content, including text, graphics, descriptions, images, and logos, is property of Smart Human Corp and protected by applicable intellectual property laws.

9. Indemnification

You agree to indemnify and hold harmless Smart Human Corp, its owners, employees, and affiliates from claims, liabilities, damages, or expenses resulting from your purchase, use, misuse of products, or breach of these Terms.

10. Governing Law

These Terms are governed by the laws of California, USA, without regard to conflict of law principles.

11. Amendments

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

Shipping & Delivery

Smart Human Corp provides clear shipping and delivery information so customers can review expected timelines before placing an order.

Shipping Methods & Delivery Times

• Handling time: 24–48 hours excluding holidays and weekends.
• Standard Shipping: 3–5 business days.
• Delivery within 3 business days: available where applicable, excluding weekends and holidays.
• Overnight Shipping / Next Day Air: delivery within 1 business day, excluding weekends and holidays.
• Puerto Rico & U.S. Virgin Islands: USPS Priority Mail, usually 5–7 business days.
• International Shipping: not available at this time.

Rural areas may experience slight delays. Transit times are estimates and are not guaranteed. Smart Human Corp is not responsible for carrier transit delays, and refunds are not issued due to transit delays.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link. For tracking issues, contact [email protected].

Shipping Issues

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery at [email protected]. We will review the issue and help with a replacement or approved resolution.

Carrier Delays

• Severe weather
• Carrier errors
• Events outside our control
• Extended rural transit times
• Holidays

Address Accuracy

Please double-check your shipping address during checkout. We are not responsible for orders delayed or lost due to incomplete or incorrect addresses.

Delivery Confirmation

If tracking shows your package as delivered but you have not received it, contact FedEx or USPS directly. We can assist with a carrier claim, but Smart Human Corp is not liable for lost or stolen packages after confirmed delivery.

Returns & Exchanges

Due to the sensitive nature of research products, all sales are final. We cannot accept returns or issue refunds once an order has shipped. This policy helps ensure product integrity and safety for all research partners.

Damaged or Defective Items

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours of delivery so we can resolve the issue.

Need Help?

Contact our support team anytime at [email protected] with questions about shipping or returns.